Privacy Policy of Vitazen Healthcare

Effective Date: 28-01-2025

At Vitazen Healthcare (the “Company,” “we,” “us,” or “our”), your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, vitazenhealthcare.com (the “Site”), and when you purchase medicines, medical products, or use any other services provided on the Site.

By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

1. Information We Collect

We collect different types of information to provide and improve our services. This information can be broadly categorized as follows:

a. Personal Identification Information:

When you use the Site or make a purchase, we may collect personal information, including but not limited to:

• Name
• Address (shipping and billing)
• Contact number
• Email address
• Date of birth
• Medical prescriptions (for applicable products)
• Payment information (credit/debit card details, UPI, etc.)

b. Non-Personal Identification Information:

We also collect non-personal information to improve our services and website experience, including:

• Browser type and version
• IP address
• Device type
• Operating system
• Geolocation
• Cookies and tracking data

c. Prescription Information:

If you purchase prescription-based medicines, we may collect a copy of your prescription to verify your order. This information is kept confidential and is used only for fulfilling your purchase request.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process Orders: We use your personal and payment details to complete your orders for medicines and medical products.
• To Improve Our Website: We analyze your usage patterns to improve our website’s functionality and user experience.
• To Provide Customer Support: We use your contact information to respond to queries, process returns, refunds, and assist with any issues related to your orders.
• To Send Promotional Offers: With your consent, we may send you promotional emails, discounts, or newsletters.
• For Legal Compliance: We may use and retain your information to comply with applicable laws, regulations, and legal obligations.

3. How We Protect Your Information

We prioritize the security of your personal data and use reasonable measures to protect it. These measures include:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Access Control: We limit access to your personal information to authorized personnel only, based on need-to-know criteria.
• Regular Security Audits: We conduct regular audits and vulnerability assessments to protect against unauthorized access, disclosure, alteration, or destruction of your personal data.

While we make every effort to protect your data, no security system is completely foolproof. You are also responsible for ensuring the confidentiality of your account and password.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, track users' movements, and collect demographic data. Cookies are small files stored on your device that help us recognize you and customize your experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit certain features of the Site.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us operate our business (e.g., payment processors, shipping companies, IT support services).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

6. Third-Party Links

Our website may contain links to third-party websites, including pharmacies, health organizations, and medical service providers. These third-party websites have their own privacy policies, and we do not accept responsibility or liability for their practices. We encourage you to review their privacy policies before submitting any personal information to them.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

As a user, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in any email you receive from us.

To exercise these rights, please contact us at contact@vitazenhealthcare.com

9. Consent

By using the Site and providing your personal information, you consent to the collection and use of your information as described in this Privacy Policy.

If we make material changes to our privacy practices, we will post those changes on this page and update the effective date. Please review this Privacy Policy regularly to stay informed.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal information, we will take steps to delete such information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

Vitazen Healthcare
Email: contact@vitazenhealthcare.com
Phone: 7489284942
Address: KH NO 8/39, NAJUL STREET NO 24, WARD NO 32, KIMS SUPER SPECIALITY HOSPITAL P LTD PHASE 2 BULIDING BILASPUR C.G. 495001

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bilaspur, Chhattisgarh, India.

Last updated: 28-01-2025

This Privacy Policy is intended to provide users with transparency regarding their personal data and comply with Indian data privacy laws, such as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and any applicable updates to privacy law.