Terms and Conditions for VitazenHealthCare.com
Effective Date: 28-01-2025
Welcome to VitazenHealthCare.com (“we”, “us”, or “our”). By accessing or using our website, you (“user”, “you”, or “your”) agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use our website or purchase any products from us.
These Terms govern your use of our website and the sale of medicines and medical products through the site. We reserve the right to update or change these Terms at any time, so we encourage you to review them periodically. Your continued use of this website after any changes to the Terms constitutes your acceptance of those changes.
1. General Information
1.1 Website: VitazenHealthCare.com is an online platform that sells prescription and over-the-counter medicines, healthcare products, and medical equipment in India.
1.2 Eligibility: By using our services, you confirm that you are at least 18 years of age, are legally capable of entering into binding contracts, and comply with all applicable laws.
1.3 License: We grant you a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes.
2. Products and Availability
2.1 Product Descriptions: We make reasonable efforts to ensure that product descriptions, images, and other content on the website are accurate and up-to-date. However, we do not guarantee that all information is error-free, complete, or reliable.
2.2 Product Availability: All products are subject to availability. We reserve the right to modify or discontinue any product at our discretion without prior notice. In case a product you ordered is unavailable, we will notify you and offer alternatives or issue a refund.
2.3 Prescription Medicines: Some medicines available on the website require a valid prescription issued by a licensed healthcare provider. By ordering prescription medications, you confirm that you possess a valid prescription, and we may request a copy of it before processing your order.
2.4 Restricted Products: Certain medicines and medical products may be restricted or regulated under Indian law (such as narcotic drugs and controlled substances). We will not sell or supply such products in violation of applicable laws.
3. Orders and Payments
3.1 Order Process: When you place an order, you agree to provide accurate and complete information, including your contact details and shipping address. Once your order is placed, you will receive an email confirmation, but the order is not deemed accepted until you receive a shipping confirmation.
3.2 Pricing: Prices for products are listed on the website and are subject to change without prior notice. Prices are in Indian Rupees (INR), and applicable taxes, shipping fees, and delivery charges will be added during checkout.
3.3 Payment: We accept various payment methods, including credit/debit cards, net banking, wallets, and UPI payments. All payments are processed securely through trusted third-party payment gateways.
3.4 Refunds and Cancellations: Orders can be canceled before they are dispatched. Once an order is shipped, it can no longer be canceled. Refunds for returned products will be processed as per our Refund Policy, which is subject to conditions outlined in Section 5.
4. Shipping and Delivery
4.1 Shipping: We offer delivery of products to most regions across India. Shipping times may vary depending on your location. Estimated delivery times will be provided during checkout.
4.2 Delivery Charges: Delivery charges may apply based on the order value, shipping location, and delivery method chosen. These charges will be displayed during checkout.
4.3 Delivery Issues: In case of delays or issues with delivery, please contact our customer service team. We are not responsible for delays caused by third-party logistics providers or circumstances beyond our control (e.g., natural disasters, strikes, etc.).
4.4 Address Accuracy: You are responsible for providing accurate and complete shipping details. We are not liable for non-delivery or delays caused by incorrect or incomplete addresses.
5. Refund and Return Policy
5.1 Returns: We accept returns for certain products under the following conditions:
5.2 Refund Process: If a return is accepted, a full refund (minus shipping charges) will be issued to your original payment method. The refund process may take 7-10 business days.
5.3 Non-Returnable Items: Certain items, such as prescription medicines, sealed medical products, or items that have been opened or used, are non-returnable unless defective.
6. Privacy and Data Protection
6.1 Privacy Policy: We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal information.
6.2 Data Security: We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your personal information.
7. User Responsibilities
7.1 Account Information: You are responsible for maintaining the confidentiality of your account information, including your username and password. Notify us immediately if you suspect any unauthorized use of your account.
7.2 Prohibited Activities: You agree not to:
7.3 Use of Content: All content on the website, including text, images, and logos, is the property of VitazenHealthCare.com and is protected by copyright. You may not use, copy, or distribute any content without our prior written consent.
8. Disclaimers and Limitation of Liability
8.1 Disclaimer of Warranties: The products and services on this website are provided "as is" and "as available" without any warranties or representations, express or implied, including but not limited to the accuracy, reliability, or completeness of the information, products, or services.
8.2 Limitation of Liability: To the fullest extent permitted by law, VitazenHealthCare.com, its affiliates, or its employees are not liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the website or products, including but not limited to loss of profits, data, or business opportunities.
9. Indemnity
You agree to indemnify, defend, and hold harmless VitazenHealthCare.com, its officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any rights of third parties.
10. Governing Law and Dispute Resolution
10.1 Governing Law: These Terms are governed by and construed in accordance with the laws of India.
10.2 Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through arbitration in Bilaspur, Chhattisgarh, India, under the rules of the Arbitration and Conciliation Act, 1996.
10.3 Jurisdiction: The courts of Bilaspur, Chhattisgarh, India shall have exclusive jurisdiction over any disputes not resolved through arbitration.
11. Miscellaneous
11.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.2 Entire Agreement: These Terms, along with the Privacy Policy, constitute the entire agreement between you and VitazenHealthCare.com regarding your use of the website.
11.3 Force Majeure: We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.
If you have any questions regarding these Terms and Conditions, please contact us at:
Customer Support
Email: support@vitazenhealthcare.com
Phone: 7489284942
Acknowledgment
By using the website or purchasing products from VitazenHealthCare.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
